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AVG Antivirus Preventing Email from Sending
Follow these steps to stop AVG Antivirus from sending emails
Cannot Send Email While Traveling?
Have you ever travelled with your computer and connected to a hotel or a friend/family's WIFI and you can download your email just fine, but replies won't send and you have no idea what's wrong?
CCCOMM and Domain Specific Email Setup
Set up Instructions for CC Communications and Domain Specific Email.
Connection Speed Recommendations for Netflix
List of Internet download speed recommendations per stream for playing movies and TV shows through Netflix.
Email Attachment Limits
Why Your CC Communications Email Attachments can Bounce Back
Email Maintenance Tips
Email can become overwhelming quickly. Here are a few tips to help make email more manageable.
Email Setup for Mozilla Thunderbird
Follow these steps to setup Email in Mozilla Thunderbird
How do I add or remove senders from my Friends list in the ePrism spam filter?
Remove senders from my "Friends" list in the ePrism spam filter by following these steps.
How do I check my ePrism spam filter mail box?
Access your new ePrism Personal Dashboard and login with your full CC Communications email address and password.
How do I configure wireless settings on my Playstation 3?
Follow the instructions found on the Playstation website.
How do I connect Wii, Wii U, Switch and Xbox 360 to the Internet?
Follow these instructions to connect your devices to the internet.
How do I setup a static IP address on my computer that will work with my router?
This document assumes that the LAN IP address of the router is 192.168.1.1.
How to add a local IMAP CC Comm email account to Outlook on a IOS device such as a IPhone or IPad
Follow these steps to add a local IMAP CC Comm email account to Outlook on a IOS device such as a IPhone or IPad
How to Connect via FTP to your hosting account with CC Communications
FTP stands for File Transfer Protocol. A FTP connection is a standard network protocol that transfers computer files between a client server on a computer network.
Hulu Location Error Resolution and Using Hulu Away from Home
You can watch Hulu with Live TV from your Home network on any supported device.
I changed the password on my router and forgot what I changed it to. Is there anything I can do?
Click on the provided links for information about resetting your password.
iPhone Email Suddenly Stops Working
Customers who use an iPhone to check email may be experiencing an error or be unable to access their CC Communications email due to an IOS update - which may have changed Security Authentication.
Is Your Operating System Up to Date
Computers need updates to help protect your computer from virus and malware attacks and loss of data or Identity theft.
Not Getting Email When using Google Router?
When using Google Router with CC Communications email, you may need to update the Google Router DNS settings from DNS to ISP DNS.
Outlook 2013-2007 Manual Setup for POP
Follow these steps for Outlook 2013-2007 manual set up for POP
Outlook 2016 Windows Manual Setup for POP3
The following are instructions for setting up Microsoft Outlook 2016 installed on a Windows computer to send and receive email to an email address, with a POP3 connection.
Password Protect Your Computer
Protect your privacy by setting up a login password to your computer.
Protect your Computer - Backup Your Data
What does it mean to back up your data? When you back up your data, copies are created of your files and transferred from your computer to a storage device such as a DVD, Blu Ray, Flash Drive or the Cloud.
Public DHCP For Gamers
DHCP stands for dynamic host configuration protocol and is a network protocol used on IP networks.
Setup a static IP address on my computer that will work with my router?
How to setup a static IP address on my computer that will work with my router?
Updating Your Browser
Every program will eventually end up with a vulnerability that needs to be patched or fixed. Keeping up with the latest version or patch is smart.
When I plug my computer into a port on my hub, switch or router the link lights blink. What can I do?
Please see the following instructions per your version of Windows...
Where do I go to get downloads and documentation for my Belkin product?
The instructions below will guide you in finding documentation and downloads for your Belkin device...
Where do I go to get downloads and documentation for my Linksys product?
The instructions below will guide you in finding documentation and downloads...
Where do I go to get downloads and documentation for my Netgear product?
The instructions below will guide you in finding documentation and downloads for your Netgear product...
Windows 7 - End of Life
On January 14, 2020, Microsoft will stop issuing security updates for Windows 7 which means you will no longer receive support for your Windows 7 device(s).

Email Setup

@CCCOMM.NET Email Setup
Domain Specific Email Setup

Email Setup Instructions for CC Communications Email
Set up your CC Communications email account on all your devices.

IMAP vs POP3

If you’re not sure whether to choose IMAP or POP, view our easy to understand infographic that explains the difference between the two protocols to help you make the best choice how to setup your email.

IMAP vs POP3 Understand the Difference

What are the differences between IMAP and POP3?

Email is electronic mail. POP and IMAP are the protocols that deliver electronic mail to an email inbox on your computer or phone.

POP and IMAP work in different and distinct ways. With multiple devices that can check email today, changing settings to fit your need is vital to saving your time, energy and sometimes your sanity. Your email needs will determine which email protocol is right for you.

Basic Settings for Your CC Communications Email Account

POP3 Settings

POP3 SETTINGS

Email address:

email@cccomm.net

Username:

The name before the @ in the email address. (e.g. officetest@cccomm.net - officetest is the username)

Password:

Password created when service started. Example: 12345AbCdE

Incoming server:

pop3.phonewave.net
Port 110

Outgoing server:

The SMTP outgoing mail server can be one of 2 servers: SMTP or SMTP2. If you are setting up a mobile device, you must use SMTP2 as your outgoing server which requires a different password than your incoming server. Request SMTP2 setup for my mobile phone. (Please include your email address and contact number with request.)

SMTP Hostname

smtp.phonewave.net
Port 25
No authentication is required.

SMTP2 Hostname

smtp2.phonewave.net
Port 587
Authentication is required.
Do not use same password as incoming server

Do not use SSL for incoming or outgoing servers.

IMAP Settings

IMAP SETTINGS

Email address:

email@cccomm.net

Username:

The name before the @ in the email address. (e.g. officetest@cccomm.net - officetest is the username)

Password:

Password created when service started. Example: 12345AbCdE

Incoming server:

pop3.phonewave.net
Port 143

Outgoing server:

SMTP Hostname

smtp.phonewave.net
Port 25
No authentication is required.

SMTP2 Hostname

smtp2.phonewave.net
Port 587
Authentication is required.
Do not use same password as incoming server

Do not use SSL for incoming or outgoing servers.

iPhone Step-by-Step Instructions for Email Setup

iPhone POP3 Email Setup

From Settings, select Mail, Contacts, Calendars or Accounts & Passwords (depending on the version of your device).

Select Add Account.

Choose Other.

Select Add Mail Account.

Enter your Name, Email, Password, and Description. Tap Next.

Select POP.

Because you are setting up a mobile device, you must use SMTP2 as your outgoing server which requires a different password than your incoming server. Request SMTP2 setup for my mobile phone. (Please include your email address and contact number with request.)

Under Incoming Mail Server and Outgoing Mail Server, insert the following settings and

Tap Save. Your new email account is now configured!

iPhone IMAP Email Setup

From Settings, select Mail, Contacts, Calendars or Accounts & Passwords (depending on the version of your device).

Select Add Account.

Choose Other.

Select Add Mail Account.

Enter your Name, Email, Password, and Description. Tap Next.

Select IMAP.

Under Incoming Mail Server and Outgoing Mail Server, insert the following settings and

Tap Save. Your new email account is now configured!

Android Step-by-Step Email Setup Instructions

Android POP3 Email Setup

Open the Email app. Choose your email provider or select Add Other Account.

Enter your email address and password.

Tap Manual Setup.

Select POP3

Under Incoming Server, enter the following settings shown in the graphic below. After entering the Incoming Server Settings, scroll down to enter the Outgoing Server settings.

Under Outgoing Server, enter the following settings. Tap Next.

Update your email sync settings (optional).

Update your email name (optional).

Tap Done. Your new email account is now configured!

Android IMAP Email Setup

Open the Email app. Choose your email provider or select Add Other Account.

Enter your email address and password.

Tap Manual Setup.

Select IMAP.

Under Incoming Server, enter the following settings shown in the graphic below. After entering the Incoming Server Settings, scroll down to enter the Outgoing Server settings.

Under Outgoing Server, enter the following settings. Tap Next.

Update your email sync settings (optional).

Update your email name (optional).

Tap Done. Your new email account is now configured!

Email Set Up for Tablets/Desktops

Other Devices

iPad

Apple Mail

Android tablet

Windows Phone

Kindle Fire

Outlook 2016

Outlook 2013-2007

Google Pixel

Email Help Articles

Email Trouble Shooting

Mozilla Thunderbird Email Setup

AVG Antivirus

ePrism Spam Filter

Remove senders from "Friends" list - ePrism spam filter

Email while travelling

Email Maintenance Tips

Email Attachment Limits

Not getting email when using a Google Router

Domain Specific Email Setup

Basic Settings for Your 1&1 Email Accounts

1&1 email settings

1&1 Email Settings

REQUIRED INFOMRATION	IMAP	POP3
Username	Your full e-mail address i.e. email@domain.com	Your full email address i.e. email@domain.com
Incoming Server	imap.1and1.com	pop.ionos.com
Incoming Port with SSL Enabled	993	995
Outgoing (SMTP) Server	Smtp.1and1.com	smtp.ionos.com
Outgoing Port with TLS enabled	587	587
Outgoing Server Required Authentication?	Yes	Yes

1&1 Email Setup for Popular Devices

Microsoft Outlook: https://www.ionos.com/help/email-office/microsoftr-outlook/manually-set-up-an-email-account-in-microsoft-outlook-2016-imap-or-pop3/

Apple Iphone: https://www.ionos.com/help/email-office/using-11-ionos-email-accounts-on-apple-iphonesipads/add-a-mail-basic-email-account-to-your-iphoneipad/

Apple iPad: http://help.1and1.com/e-mail-and-office-c37589/e-mail-clients-c85092/set-up-e-mail-on-an-ipad-a781670.html

Android Devices: http://help.1and1.com/e-mail-and-office-c37589/e-mail-clients-c85092/set-up-e-mail-on-an-android-phone-a792429.html

Basic Settings for Your Business Catalyst Email Accounts

Business Catalyst Email Settings

REQUIRED INFOMRATION	IMAP	POP3
Username	Your full e-mail address i.e. email@domain.com	Your full email address i.e. email@domain.com
Incoming Server	mail.worldsecureemail.com	mail.worldsecureemail.com
Incoming Port with SSL Enabled	993	995
Outgoing (SMTP) Server	mail.worldsecureemail.com	mail.worldsecureemail.com
Outgoing Port with SSL enabled	465	465
Outgoing Server Required Authentication?	Yes	Yes